Software Solutions
  • This topic has 13 replies, 10 voices, and was last updated 4 years ago by Anonymous.
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    • December 13, 2016 at 9:19 pm #1706
      BaneBane
      Participant

      Hello, 
      I am running into the problem of the board not working when google chrome is open. I saw on one of the forums that upgrading the firmware will solve this problem. Can you please send me the latest firmware for this board. 

    • December 14, 2016 at 6:43 am #8677
      Anonymous
      Inactive

      Hi Bane,

      Thank you for posting on the Support Community, I’ve removed the serial number from the post as we don’t need this to help support this issue, just the model number 🙂

      I will email you the firmware along with instructions on how to upgrade the firmware.

      I hope this helps.

      Thanks,
      Adam
      Promethean Technical Support

    • December 14, 2016 at 3:20 pm #8678
      Anonymous
      Inactive

      Same issue here, can you send it my way too?  Thanx!!!

    • December 15, 2016 at 6:16 am #8679
      Anonymous
      Inactive

      Hi jkennedy8902,

      I’ll send an email to you shortly with this information.

      Thanks,
      Adam
      Promethean Technical Support

    • January 7, 2017 at 7:56 pm #8680
      Anonymous
      Inactive

      I am also having this same issue!  I’m currently running V8.04 Build 4.  If there is updated firmware would you please send me that information as well?

      Thanks!

    • January 9, 2017 at 5:53 am #8681
      Anonymous
      Inactive

      Hi kschnipke,
      I’ll send an email to you shortly with this information.

      Thanks,
      Adam
      Promethean Technical Support

    • January 9, 2017 at 1:52 pm #8682
      Anonymous
      Inactive

      I need firmware for 
      abv378e100 

    • January 9, 2017 at 2:36 pm #8683
      Anonymous
      Inactive

      Hi,

      We will send you an email with the firmware file and instructions.

      Thank you

      Miguel
      Promethean Technical Support

    • January 10, 2017 at 2:54 pm #8684
      Anonymous
      Inactive

      Hi

      I have a ABV378Pro on Firmware 8.04. Can you please send me the latest firmware for board.

      Sn: *Deleted by Promethean*

      Thank you

    • January 10, 2017 at 8:52 pm #8685
      Anonymous
      Inactive

      Hello ruairi83 ,

      We are reaching out via email regarding the firmware file.

      Thanks
      Michael
      Promethean Support

    • January 14, 2017 at 12:03 am #8686
      Anonymous
      Inactive

      Hola , quiero reinstalar la pizarra ABV378E100 , cual son los drivers y  software?? No puedo calibrar y no responde. Tengo window 7 64 bit. Gracias.

    • January 16, 2017 at 6:35 am #8687
      Anonymous
      Inactive

      Hi raffia,

      Thanks for posting.
      It appears this has come through on the English versions on the Support Community.

      I will follow up with one of my Spanish colleagues to reach out and help with the issues you are experiencing.

      Kind regards,
      Adam
      Promethean Technical Support

    • April 18, 2017 at 3:54 pm #8688
      Anonymous
      Inactive

      hello,
      can I get the firmware too? One of my teachers has product ABV378E100
      Thanks

    • April 18, 2017 at 4:37 pm #8689
      Anonymous
      Inactive

      Hello michelebelotti,

      We have made the firmware files available on our support site now. The file, as well as instructions on how to upgrade, can be found here .

      Thanks
      Michael
      Promethean Support

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