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    • #35192
      Vivienne GilkesVivienne Gilkes
      Participant

      Each time I try to import a ppt either as object or picture I am prompted by this error message.  Even when I follow the steps to restart, I keep getting this message.

    • #35246
      James PrometheanJames Promethean
      Moderator

      Hi Vivienne,

      Thanks for your post.

      What version number of ActivInspire do you have installed? This will be shown in “About” section under the “Help” tab.

      Also, what operating system if your PC running please?

      Thanks

      James

    • #35260
      Vivienne GilkesVivienne Gilkes
      Participant

      Hi James,

      I am running version 2.22.69367 on windows 10 education

      Thanks,

      Viv

    • #35264
      James PrometheanJames Promethean
      Moderator

      Hi Viv,

      Thanks for your response.

      Can’t seem to recreate this issue from our side.

      Is it a particular ppt file you are having trouble with?

      Have you tried with other files or even a brand new test ppt file?

      Thanks

      James

    • #35275
      Vivienne GilkesVivienne Gilkes
      Participant

      Hi James,

       

      Thanks for your help.  I have found now if allow the ‘V2 configuration’ and then cancel it will import ppts as either images or objects.

       

      Viv

    • #35278
      Paul PrometheanPaul Promethean
      Moderator

      Hi Viv,

      I am happy to hear that you have been able to resolve your issue, and no doubt other people having this issue will see your resolution too, so thanks for sharing the workaround!

      If we can be of any further assistance please do not hesitate to get back in touch.

      Kind regards,
      Paul

      Promethean Technical Support

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