Interactive Whiteboards

This topic contains 5 replies, has 3 voices, and was last updated by Joseph Shipley Joseph Shipley 1 week, 2 days ago.

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  • #18144
    Joseph Shipley
    Joseph Shipley
    Participant

    Did the update yesterday for our AB300 series panel. I can see the cursor and it moves (though off-center with pen). However, now I can’t calibrate the pens. Suggestions?

  • #18162
    Craig Promethean
    Craig Promethean
    Moderator

    Hi Joseph,

    Thank you for your post.

    Can I ask which model of ActivBoard you have? To help you find this, please take a look at the below support article:

    1088

    Can you also confirm the firmware version you now have running on your board? Is there any interaction?

    Kind regards,

     

    Craig

     

    Promethean Technical Support

    home

     

  • #18169
    Joseph Shipley
    Joseph Shipley
    Participant

    The panel is the ABV387Pro.

    Under hardware in the ActivManager it shows Firmware V8.12 Build 2.

    However, when I go to calibrate, it asks for touch imput to calibrate, but my screen doesn’t support touch, just the pen.  I don’t see the option for turning off touch in ActivManager under the pen tab.  Just mouse or tablet options.

    The pen is working because I can see it move, it’s just way off from the cursor.

  • #18175
    Adem Promethean
    Adem Promethean
    Moderator

    Hi there,

    That seems to be the wrong firmware for your ActivBoard. Please see this article:

    1038

    When it asks you to touch input it will mean with the pen. So after the firmware update when you calibrate use the a known working ActivPen and should allow you to complete the calibration.

     

    Adem Couper

    Promethean Technical Support

  • #18178
    Adem Promethean
    Adem Promethean
    Moderator

    Hi Justin,

     

    Just realised that is the new firmware for the bsod 1903 issue. You should still be able to calibrate using  a known working pen. You do not need to change anything on the “pens” tab.

    Adem

    Promethean Technical Support

  • #18181
    Joseph Shipley
    Joseph Shipley
    Participant

    Seems to be doing the trick.  Hopefully no blue screens.

    Thank you soooooo much.

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