What is ActivInspire?
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    • #253
      maeve bolgermaeve bolger

      Hi there I have been using promethean for years now. Recently my work computer was upgraded from windows XP to windows 8.1 but I am unable to reinstall my promethean software?

    • #3860

      During the installation of the software, was any error message displayed? If so, can you post a screenshot of the message or let us know the text of that message?

      Also, is the installation file being used one that was downloaded from Promethean Planet or one obtained from some other source or location? If needed, the file to use in installing the most up-to-date version of ActivInspire is available from this page on Promethean Planet. Please ensure that the file being run is saved locally to the computer, preferably to the Desktop.

      (Support case 00476195)

    • #3861

      I can’t open the file active inspire.mpkg it says its from an unidentified developer. I have a mac and am having a hard time installing the software

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