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    • October 9, 2019 at 7:42 am #17869
      Glenn JamesGlenn James
      Participant

      Hi,

      I’ve recently updated ActivInspire to the latest version and it seems there is a new bug when using Windows ‘switch user’ feature. Here’s what happens:  –

      Teacher 1 logs on and opens ActiveInspire for the lesson and leaves it running.

      Teacher 2 then comes in, uses the ‘switch user’ feature and logs on (teacher 1 is still logged on to the computer) and tries to open ActivInspire. ActivInspire refuses to open and only a restart or logging off Teacher 1 will allow ActivInspire to work for Teacher 2.

      This has never been an issue before and staff have been using the Windows ‘switch user’ feature for at least four years previsouly without any issues.

      Has anybody else come across this issue? Any ideas of how to fix it?

      Thanks,

      Glenn

    • October 9, 2019 at 7:50 am #17870
      Adam K PrometheanAdam K Promethean
      Moderator

      Hi Glenn,

      Thanks for your reply.

      It appears that this issue started to occur since version 2.16 of ActivInspire.

      Our development team have been made aware of the issue and aim to fix this in the next release of ActivInspire which is scheduled for November 2019 however this could change and is just a rough estimate.

      I will add this case to our current ticket for our developers so we can track and monitor this for you.

      If you still have a previous version of ActivInpire prior to 2.16, you can install this and should not have any issues.

       

      Kind regards,

      Adam

      Promethean Technical Support

    • October 23, 2019 at 5:08 pm #18001
      Joe ParkJoe Park
      Participant

      We are experiencing the same issue.  Can you provide a download of the previous version of ActivInspire that does not include this bug?  Thank you.

    • November 27, 2019 at 12:12 pm #18462
      Glenn JamesGlenn James
      Participant

      Hi Adam,

      Just wondering if you had any news on the new version of ActivInspire to fix this issue? It’s nearly the end of November and I haven’t heard anything about a new release yet.

      Thanks,

      Glenn

    • November 28, 2019 at 6:03 am #18465
      Adam K PrometheanAdam K Promethean
      Moderator

      Hi Glenn,

      We do not have any updates relating to this issue however we have raised this case with our teams so when a fix is in place they will be in touch.

      Kind regards,

      Adam

      Promethean Support

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