[Glenn James]

Hi,

I’ve recently updated ActivInspire to the latest version and it seems there is a new bug when using Windows ‘switch user’ feature. Here’s what happens:  –

Teacher 1 logs on and opens ActiveInspire for the lesson and leaves it running.

Teacher 2 then comes in, uses the ‘switch user’ feature and logs on (teacher 1 is still logged on to the computer) and tries to open ActivInspire. ActivInspire refuses to open and only a restart or logging off Teacher 1 will allow ActivInspire to work for Teacher 2.

This has never been an issue before and staff have been using the Windows ‘switch user’ feature for at least four years previsouly without any issues.

Has anybody else come across this issue? Any ideas of how to fix it?

Thanks,

Glenn

[Adam K Promethean]

Hi Glenn,

Thanks for your reply.

It appears that this issue started to occur since version 2.16 of ActivInspire.

Our development team have been made aware of the issue and aim to fix this in the next release of ActivInspire which is scheduled for November 2019 however this could change and is just a rough estimate.

I will add this case to our current ticket for our developers so we can track and monitor this for you.

If you still have a previous version of ActivInpire prior to 2.16, you can install this and should not have any issues.

 

Kind regards,

Adam

Promethean Technical Support

[Joe Park]

We are experiencing the same issue.  Can you provide a download of the previous version of ActivInspire that does not include this bug?  Thank you.

[Adam K Promethean]

Hi Joe,

Please download version 2.15 of ActivInspire:

https://promethean.box.com/s/hnizjn9fqzynzsrhqfjg5gmstlc1evbe

Please keep an eye out on the Support Community for future updates to ActivInspire.

 

Thanks

Adam

Promethean Support

[Glenn James]

Hi Adam,

Just wondering if you had any news on the new version of ActivInspire to fix this issue? It’s nearly the end of November and I haven’t heard anything about a new release yet.

Thanks,

Glenn

[Adam K Promethean]

Hi Glenn,

We do not have any updates relating to this issue however we have raised this case with our teams so when a fix is in place they will be in touch.

Kind regards,

Adam

Promethean Support

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