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    • #32094
      Lisa WalsheLisa Walshe
      Participant

      Hi there

      I have installed everything I need and gotten an activation key. The problem is I cant seem to find where to put the activation key. I have done it before in the past but for some reason when Active Inspire downloads its not asking me for the actication key and just giving me basic user settings.

      Would appreciate any help.

      Thank you

      Lisa

    • #32102

      Hello Lisa,

      Thank you for contacting Promethean Technical Support.

      To activate ActivInspire Professional Edition, when launching ActivInspire, please enter the Activation Key, without spaces nor dashes, in the ActivInspire Licence Agreement window.

      If this window is not displayed when ActivInspire launches, please click on the Help menu and select About or Register to open it. On Mac OS, you need to click on the ActivInspire menu and select About ActivInspire or Register.

      For further instructions on how to upgrade to ActivInspire Professional Edition, please see the following article on our Support Portal https://support.prometheanworld.com/article/1589/ or watch the following video: https://support.prometheanworld.com/video/upgrade-activinspire-professional-edition/

      Should you need further help, please do not hesitate to get back in touch.

      Kind regards,

      Arianna

      Promethean Technical Support

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