What is ActivInspire?
Viewing 2 reply threads
  • Author
    • #427
      Ronica WilsonRonica Wilson

      I just received a new ActivSlate and am having trouble charging it–everytime the display counts down close to zero the ActiveSlate display says Charge Fault. Also, the manual says that I need an up-to-date version of the ActivDriver to charge the ActivSlate via the usb. I can’t seem to find the ActivDriver on the Promethean website. Please advise.

    • #4310

      The most up-to-date
      ActivDriver (version 5.10, as of this post) can be downloaded from Article
      10902 on our Promethean Knowledge Base,
      if needed.


      Alternatively, you can
      download the up-to-date ActivInspire Suite from this
      on Promethean Planet; this will not only install the updated ActivDriver,
      but also the updated ActivInspire software (version 2.3, as of this post)


      If the slate in
      question is not able to charge with any computer which has the updated
      ActivDriver installed using any charging cable, then we would recommend contacting
      our Technical Support Team
      with the slate’s serial number to verify the
      model of slate in use and its warranty coverage.


      (Support Case 00491668)

    • #4311

      How can I find out if I have an up to date ActivDriver?

Viewing 2 reply threads
  • You must be logged in to reply to this topic.