I just received a new ActivSlate and am having trouble charging it–everytime the display counts down close to zero the ActiveSlate display says Charge Fault. Also, the manual says that I need an up-to-date version of the ActivDriver to charge the ActivSlate via the usb. I can’t seem to find the ActivDriver on the Promethean website. Please advise.
The most up-to-date
ActivDriver (version 5.10, as of this post) can be downloaded from Article
10902 on our Promethean Knowledge Base,
Alternatively, you can
download the up-to-date ActivInspire Suite from this
page on Promethean Planet; this will not only install the updated ActivDriver,
but also the updated ActivInspire software (version 2.3, as of this post)
If the slate in
question is not able to charge with any computer which has the updated
ActivDriver installed using any charging cable, then we would recommend contacting
our Technical Support Team with the slate’s serial number to verify the
model of slate in use and its warranty coverage.