Similar to case 01115378, I have a teacher whose account shows disabled. Please reactivate:
[Edit: removed email address for privacy reasons]
Thank you for your post on our Support Community.
Due to the nature of your query, we are going to contact you directly via email with specific questions on the issue you reported.
For future queries, we encourage you to contact us via email from our Support Portal: https://support.prometheanworld.com/contact-2/?searched=support
Thank you and kind regards,
Promethean Technical Support