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    • #19447

      We use classFlow as the whole school and have problems.1-Logged students have to renew the page all the time to see the activities that have recently been added. 2-Sometimes our feed is empty though we shared activities before. Within some time our real feed comes back. 3-When students join the class we can’t communicate with students and give them instructions. 4-Students are bored with the same type activities. New activity templates are needed. 5-A mechanism that checks students attendance is needed. We can’t be sure if they were present.

    • #19449

      Hi Kamile,

      Thank you for contacting Promethean Technical Support.

      The problems you are describing could be related to your network stability and that of your students.

      What is the URL of the ClassFlow you have signed up to?

      We could pass your suggestions for enhancement to our software team for consideration. In order to do this, please fill in the email contact form, so we can create a particular case related to your school:


      Looking forward to hearing from you.

      Kind regards,


      Promethean Technical Support




    • #29680
      Tristan EllisTristan Ellis

      Hi Promethean support,

      As a teacher at a google classroom school we want to import our classrooms to Class flow but we cant unfortunately not sure why as it comes up with an error of:

      Sign in with Google temporarily disabled for this app
      This app has not been verified yet by Google in order to use Google Sign In.

      Please can you help.

    • #29685
      Karen PrometheanKaren Promethean

      Hello Tristan,

      Thank you for contacting Promethean Technical Support.

      Where are you getting this error?  Is this when you go to use Cloud Connect and sign in to Google drive?

      We look forward to assisting you further.

      Kind Regards,


    • #30202
      Cynthia NealCynthia Neal

      I receive the error message below when trying to link my Google Classroom account. I also receive a message when I try to import student accounts. Please advise.

    • #30223

      Hi Cynthia,

      Thank you for reaching out.

      We recommend reaching out to your Google Administrator for further assistance. There may be security settings in place that are causing these troubles for you and your students.

      Please let us know if we can answer anything else.

      Thank you,

      Promethean Technical Support

    • #31160
      Megan BrockwayMegan Brockway


      One of my students accidently signed up as a teacher. How do I switch her account over to a student account?



      Megan Brockway

    • #31191
      Paul PrometheanPaul Promethean

      Hi Megan,

      Thanks for your post.  We will need some information so I will send you an email separately so that we can get this sorted for you.

      Kind regards,


      Promethean Technical Support

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