Software Solutions
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    • #3415
      Anonymous
      Inactive

      My active inspire program has started randomly closing after opening a flipchart.

    • #14132
      Anonymous
      Inactive

      Hi Etisdel,

      Is this only happening when you try to open one flip-chart or
      when you try to open the ActivInspire program directly?

      If the ActivInspire program is not launching, the following
      article may assist you with updating the java and flash player: https://support.prometheanworld.com/article/?kb=1560

      If it is just with a flip-chart, try entering ActivInspire
      first and then opening the flip-chart from there.

      Please let us know if we can be of further assistance

      Regards
      Martha
      Promethean Technical Support

    • #33045
      Maya SalloumMaya Salloum
      Participant

      Hello.

      I am facing issues with my Activinspire. As soon as I press the app in my taskbar, the flames don’t become yellow, and the app closes.

      The same is occurring when I open a flipchart I already have saved, that was opening before this issue.

      When I created another account on my laptop to see if the same issue would occur there, it didn’t. Activinspire opened in the second account I created.

      Does anyone know what’s wrong?

    • #33066
      Craig PrometheanCraig Promethean
      Moderator

      Hello Maya,

      Thank you for your post.

      If the ActivInspire program is not launching on a specific profile, can you please manually remove the software by following the instructions here.

      Once removed, please reboot your machine and download and install ActivInspire.

      Please let us know the results.

      Kind regards,

      Craig

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