April 5, 2020 at 7:23 pm #19390
Hi there… I have recently bought a Wacom
intuos pro graphic tablet so that I could draw on flip charts using the tablet. I am experiencing some compatibility issues with the 2.18 version of activ inspire. Is this a problem that can be solved? Or are there other graphics tablets that work without issues with activ inspire?
Many thanks in advance, your help would be greatly appreciated
April 6, 2020 at 6:14 am #19393
April 6, 2020 at 10:16 am #19394
Hi Wendy… thanks for getting back to me….
This is just for use with activ inspire on my computer. So there is no use of interactive whiteboard/activ driver. It works ok up to a point but then as soon as you switch from pen to another tool like shapes/highlighter the Wacom pen goes a bit crazy and I lose control of functionality.
I have read there were problems with earlier versions of activ inspire and wacom tablets but I’m bought this might have been resolved…
April 7, 2020 at 5:32 am #19402
April 7, 2020 at 4:36 pm #19409
Hi Wendy… thanks very much for your help… I think my work lap top I’m using is quite old and struggling with hardware and software. I’m going to upgrade and buy my own. It’s time! I do have a question though. How much would it cost to buy the latest version of activ inspire for personal use….? unfortunately I can’t download my schools version due to the closures…. and I’m not sure when we’ll return. Thank you again
April 8, 2020 at 5:24 am #19412
You do not need to download anything from the school
As long as the school has Promethean Displays, you can use the Hardware Serial number to generate a license key for ActivInspire Professional.
Details are here:
Alternatively, provided the school registered their Promethean Displays, we can access the hardware serial numbers for you and help you with that.
Promethean Technical Support
April 10, 2020 at 1:29 pm #19435
Thanks so much for this Wendy. I might get in touch next week if I’m struggling with getting the information. My lap top arrives Tuesday. Your help is greatly appreciated. Hope you enjoy the Easter.
April 13, 2020 at 3:43 pm #19443Eddie PrometheanModerator
Thank you for your reply. Please do not hesitate to reach out to us if we can be of further assistance with this matter. We look forward to hearing from you.
April 15, 2020 at 8:20 am #19457
Hi Wendy…. the IT support at my school aren’t replying to my emails… would it be possible for you to get the hardware serial numbers?
My school is La Sainte Union Catholic Secondary school in Camden, London. I am the head of department (maths) there. Please do let me know if you need any further information.
Thank you again for your help
April 15, 2020 at 10:47 am #19459
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- Release Notes for myPromethean Portal 1.3 (released 23 July 2020)
- Release Notes for Screen Share (released 23 July 2020)
- Release Notes for ActivPanel Elements Series v4.1.0 (released 23 July 2020)
- Release Notes for ActivInspire v2.19.69200 (released 3 June 2020)
- Release Notes for myPromethean Portal v1.2.1 (released 28 May 2020)