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    • #1299
      ByronByron
      Participant

      A few teachers at my school prefer to draw on ActivInspire through their tablets instead of writing directly on the board. We have a wireless adapter that lets them project their work to the ActivBoard fairly well with their tablets that have Windows 8.1 installed. However, we’ve upgraded a few teacher 2-in-1 laptop/tablets (Dell Latitude 7350) to Windows 10 so that we can work all the kinks out of the OS before we deploy it to all teacher devices.

      Here’s the problem:

      One teacher was using a Dell Venue Active Stylus just fine with her device running Windows 8.1, but once she received Windows 10, she can no longer draw in ActivInspire. Interestingly, the stylus pen still functions by allowing her to click through the file manager and it even lets her select tools from the toolbar, but even though it will highlight the pen tool, offering the illusion that she should be able to write just fine on the flipchart, whenever she tries, the little cursor symbol persists and she is unable to draw on the flipchart.

      The pen doesn’t seem to be at fault, as she can use it to draw just fine in other programs such as Word or OneNote. I’m wondering if this is a driver issue or an optimization issue between Windows 10 and ActivInspire or something else.

      Whether or not anyone can provide a solution, any information would still be very much appreciated.

      Thanks

    • #6596
      Anonymous
      Inactive

      Hi Byron,

      Thanks for your post.

      To run Windows 10 with ActivInspire you will need the very latest driver and version of ActivInspire.

      I have popped some links below to our support site so you can download straight away –

      https://support.prometheanworld.com/download/activinspire.html

      https://support.prometheanworld.com/help-library/?q=10902

      Please remove your current driver before you install the latest (5.12.17)

      Let us know if you have any problems,

      Craig

    • #6597
      Anonymous
      Inactive

      Craig,

      Thanks for the response, but all the drivers are already up to date.

      ActivInspire seems to work fine in Windows 10 on our laptops, it’s just the stylus that doesn’t seem to have full functionality with the program. Like I mentioned, the stylus works fine with all the other “drawing” programs in Windows 10, with the exception of ActivInspire. It’ll tap the icons just fine, but it simply won’t draw when the pen icon is selected.

      Honestly, I’m not sure if there’s even a workaround here. It might just be one of those devices that just won’t work with the combination of ActivInspire and Win10

    • #6598
      Anonymous
      Inactive

      Hi,

      Please try to change the settings below in ActivInspire and test again:

      – Open ActivInspire
      – Click on File
      – Click on Settings
      – Ensure you are in the Settings tab
      – Click on Dual Mode ActivBoards
      – Change the settings in the dropdown menus as per below:

      Touch input handling > Touch and ActivPen
      Touch interoperability > Default
      Default tool for touch > Pen
      Default object interaction mode > Any

      – Click on Done
      – Test the pen/touch

      Please let us know the outcome.

      Thank you

      Miguel
      Promethean Technical Support

    • #6599
      Anonymous
      Inactive

      Miguel,

      Thanks for the information. Unfortunately, this didn’t help. I even tried it with multiple computers.

    • #6600
      Anonymous
      Inactive

      Hi,

      Can you please confirm the full version of ActivInspire? Click on Help>About.

      Thank you

      Miguel
      Promethean Technical Support

    • #6601
      Anonymous
      Inactive

      Hi,

      Can you please confirm the full version of ActivInspire? Click on Help>About.

      Thank you

      Miguel
      Promethean Technical Support

    • #6602
      Anonymous
      Inactive

      Miguel,

      Thanks for staying on top of this.

      The version number is 2.5.66477

    • #6603
      Anonymous
      Inactive

      Hello Byron,

      Thank you for the information.
      It seems al of your version and settings are set correctly.
      Not sure why the stylus is not working in Windows 10.
      This issue is being escalated for further review. It will be raised to the developers.

      Frances
      Promethean Technical Support.

    • #6604
      Anonymous
      Inactive

      Hello Byron,

      We have added the request to our enhancement request. Our second level support team have advised that installing a later version of ActivInspire (2.4) may help.

      Please let us know if you would like us to email you the file.

      Thank you,

      Craig

    • #6605
      Anonymous
      Inactive

      Craig,

      We actually have 2.5.66477 installed currently. Do you mean to say that we should downgrade to an earlier version?

      Thanks

    • #6606
      Anonymous
      Inactive

      Frances,

      Thanks. I appreciate the willingness to help.

    • #6607
      Anonymous
      Inactive

      Hello Byron,

      Yes, downgrading to a slightly older version may help.

      I have sent you an email with a link for a slightly older version of ActivInspire.

      Thanks,

      Craig

    • #6608
      Anonymous
      Inactive

      Hey Craig,

      Downgrading to 2.4 worked perfect! Full functionality with the stylus is restored. Appreciate the tip. Hopefully the older version doesn’t do other wonky things with Windows 10 though… lol. Guess we’ll find out.

      Thanks!

    • #6609
      Anonymous
      Inactive

      I have a similar issue with the most recent upgrade. I have a wireless Huion tablet that is suddenly not working with ActiveInspire. The tablet still functions and draws in other applications, but not ActiveInspire.

      Can I also get a link to downgrade the software?

    • #6610
      Anonymous
      Inactive

      Hi Will,

      Please find below a link for ActivInspire 2.4:

      https://promethean.box.com/ActivInspire-2-4

      Please let us know if you need any further support.

      Craig

    • #6611
      Anonymous
      Inactive

      2.4 works pretty well with the stylus in Surface Pro 4 too – but Classflow doesn’t! ClassFlow works flawlessly in 2.6, but stylus not. When will we get our stylus/tablets to work with ActivInspire AND ClassFlow? I mean: hey guys, we are in classroom every day and need our tools…  Meanwhile Tablet PCs are very common, or did I miss something?

    • #6612
      Anonymous
      Inactive

      Hi,

      We appreciate your frustration, this issue is being investigated by our software team and will be addressed in a future release of ActivInspire.

      If we can be of any further assistance please do not hesitate to get back in touch.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6613
      Anonymous
      Inactive

      BTW, for your software team, it appears that the software is registering pressing press and button release events.  It is not registering button hold events from the stylus.  Other applications like Microsoft Paint IS Registering Button Hold events.

    • #6614
      Anonymous
      Inactive

      Hi,

      Thanks for that furtehr information, I will make sure that this is passed on.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6615
      Anonymous
      Inactive

      I also have this problem. Windows 10, HP Spectre with HP pen. v 2.6. I can select different icons in ActivInspire, but when I try to draw/write nothing happens. But the pen works perfectly in Paint etc

    • #6616
      Anonymous
      Inactive

      Hi,

      As the same issue is affecting your HP Spectre, we would recommend downgrading to ActivInspire 2.4 from the below link:
      https://promethean.box.com/ActivInspire-2-4

      Should a fix for this issue be released we will let you know.

      Kind regards,
      Adam
      Promethean Technical Support

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