What is ActivInspire?
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    • #775
      Rob WhiteheadRob Whitehead
      Participant

      I installed the old version 1.7 of ActivInspire on my home laptop but was unable to upgrade to the professional version with the activation key from my school computer (one is a Dell, the other a Mac). So, I unistalled the whole program on my home computer and now I am unable to install any version of ActivInspire. We use very many of your boards in my school system. Please advise.

    • #5186
      Anonymous
      Inactive

      Thanks for your support inquiry.

      Please tell us what you mean by you can’t install any
      version of ActivInspire? Are you getting an error message and if so what does
      it say? Have you rebooted your computer after uninstalling the old product?

      The software can be downloaded for free from the support tab
      on the Promethean Planet website. http://www.prometheanplanet.com

      Your activation key will begin with either 0015 or 0016.

      Frances

      Promethean Technical Supprot

    • #5187
      Anonymous
      Inactive

      Thanks, Frances. I got the version 2.4 install. But I am unable to run the professional version without an activation key. The activation key on my school computer begins with 061D-A322. That is a Dell laptop registered to Henrico County Schools in Virginia. My home machine is a MacBook Pro. Is there an activation key that I can use that will work?  Thanks, Rob

    • #5188
      Anonymous
      Inactive

      In order to obtain your license key, please follow the steps below.

      On Windows XP, the file is located in C:Documents and SettingsAll UsersApplication DataPrometheanActivInspire

      To view hidden files:
      1. Click on Start / All Programs / Accessories / Windows Explorer
      2. On the Tools menu in Windows Explorer, click Folder Options
      3. Click the View tab
      4. Under Hidden Files and Folders, click Show Hidden Files and Folders

      On Windows Vista and 7 the file is located in C:ProgramDataPrometheanActivInspire.

      To view hidden files:
      1. Click on Start / Control Panel / Appearance and Personalization / Folder Options
      2. Click the View tab
      3. Under Advanced, click Show Hidden Files, Folders, and Drives

      On Windows 8, the file is located in C:ProgramDataPrometheanActivInspire

      To view hidden files:
      1. Right-click on the lower left of the screen, and select Control Panel
      2. Select Folder Options, and click the View tab
      3. Under Advanced Settings, click Show Hidden Files, Folders, and Drives

      Please make sure you are logged in an account that has permission to view hidden files. If you are unable to view hidden files after trying the above steps, then please contact your IT support team.

      Frances
      Promethean Technical Support

    • #5189
      Anonymous
      Inactive

      Thank you, Frances!  That worked. I’m up and running.
      Rob

    • #5190
      Anonymous
      Inactive

      Glad to hear that this helped fix the issue.

      Kind regards,
      Adam
      Promethean Technical Support

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