[Rob Whitehead]

I installed the old version 1.7 of ActivInspire on my home laptop but was unable to upgrade to the professional version with the activation key from my school computer (one is a Dell, the other a Mac). So, I unistalled the whole program on my home computer and now I am unable to install any version of ActivInspire. We use very many of your boards in my school system. Please advise.

[Anonymous]

Thanks for your support inquiry.

Please tell us what you mean by you can’t install any
version of ActivInspire? Are you getting an error message and if so what does
it say? Have you rebooted your computer after uninstalling the old product?

The software can be downloaded for free from the support tab
on the Promethean Planet website. http://www.prometheanplanet.com

Your activation key will begin with either 0015 or 0016.

Frances

Promethean Technical Supprot

[Anonymous]

Thanks, Frances. I got the version 2.4 install. But I am unable to run the professional version without an activation key. The activation key on my school computer begins with 061D-A322. That is a Dell laptop registered to Henrico County Schools in Virginia. My home machine is a MacBook Pro. Is there an activation key that I can use that will work?  Thanks, Rob

[Anonymous]

In order to obtain your license key, please follow the steps below.

On Windows XP, the file is located in C:Documents and SettingsAll UsersApplication DataPrometheanActivInspire

To view hidden files:
1. Click on Start / All Programs / Accessories / Windows Explorer
2. On the Tools menu in Windows Explorer, click Folder Options
3. Click the View tab
4. Under Hidden Files and Folders, click Show Hidden Files and Folders

On Windows Vista and 7 the file is located in C:ProgramDataPrometheanActivInspire.

To view hidden files:
1. Click on Start / Control Panel / Appearance and Personalization / Folder Options
2. Click the View tab
3. Under Advanced, click Show Hidden Files, Folders, and Drives

On Windows 8, the file is located in C:ProgramDataPrometheanActivInspire

To view hidden files:
1. Right-click on the lower left of the screen, and select Control Panel
2. Select Folder Options, and click the View tab
3. Under Advanced Settings, click Show Hidden Files, Folders, and Drives

Please make sure you are logged in an account that has permission to view hidden files. If you are unable to view hidden files after trying the above steps, then please contact your IT support team.

Frances
Promethean Technical Support

[Anonymous]

Thank you, Frances!  That worked. I’m up and running.
Rob

[Anonymous]

Glad to hear that this helped fix the issue.

Kind regards,
Adam
Promethean Technical Support

[Author]

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