Interactive Flat Panels
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    • #30777
      Donna FordDonna Ford
      Participant

      I did not set a Pin but now my new Titanium ActivPanel is asking for a Pin number?  How do I reset this so I can use my Panel?

    • #30797
      Paul PrometheanPaul Promethean
      Moderator

      Hi Donna,

      Thanks for posting.  The pin number could have been set by your IT Team, as this  an be set within any security certificates that are installed so ?I would check there first.

      If the pin has been set without your knowledge and you have no way of finding out what it is then please let us know and we will send you the process of a full reset via email.

      We look forward to your reply.

      Kind regards,

      Paul

      Promethean Technical Support

      • #33873
        Andrew ChastainAndrew Chastain
        Participant

        Hello,

        I have an ActivePanel AP7 that a staff member has set a PIN on without the knowledge of myself or any of the other IT Tech members on my team and has left. We have no way to contact them or reset the PIN to their board. Is there a way for us to be able to Factory Reset the board without access to the Owner Account on the AP7?

        Thank you

    • #33927
      Noel PrometheanNoel Promethean
      Moderator

      Hello Andrew,

       

      Thank you for your post.

      Due to the nature of this post, I will contact you directly in a related case, in order to get the Serial number of your Promethean Hardware, so that we can further assist you.

      Hope this helps.

      Thank You,

      Noel,

      Promethean Technical Support

       

    • #34013

      Hi there,

      Thanks for your post. A factory reset does not tend to reset the pin of your Panel.

      We have set up a case for this request and will email you shortly.

      Thanks,

      Kate

      Promethean Technical Support

    • #34045
      Jeff SchutteJeff Schutte
      Participant

      Good afternoon.  I have the same issue.  An overly-eager staff member seems to have put a PIN on one of our Panels.  Can I please get directions on how to remove this PIN and/or do a hard reset?  Thanks.  Jeff.

    • #34047
      Wendy PrometheanWendy
      Moderator

      Hi Jeff,

      Thank you for posting on our forum.

      I will email you shortly with a reference number to get a few more details and we can get the PIN reset for you.

      For future reference, as we always need to clarify the details and hardware serial number, you can email or call us directly using the options from contact form on our support site :(https://support.prometheanworld.com/contact-2/?searched=PIN)

      Thank you,

       

      Wendy

      Promethean Technical Support

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