Interactive Flat Panels
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    • #33473
      Monique LandryMonique Landry
      Participant

      How do you downgrade firmware on a Promethean Nickel board?

    • #33483
      Craig PrometheanCraig Promethean
      Moderator

      Hello Monique,

      Thank you for your post.

      Can you confirm why you are looking to downgrade the firmware on your ActivPanel?

      We tend not to encourage the firmware to be downgraded/upgraded unless necessary.

      We look forward to hearing from you.

      Kind regards,

      Craig

       

    • #33494
      Rick MarstonRick Marston
      Participant

      Just guessing but because your newest version disables some of the front panel functionality?

    • #33497
      Monique LandryMonique Landry
      Participant

      Since the last firmware update we have had school wide issues with not being able to control volume with the front panel, multiple screen share problems, the list goes on and on.

    • #33520

      Hello Monique and Rick,

      Thank you for your posts.

      Due to the nature of the issues you reported, we are going to contact you directly via email with specific troubleshooting and questions.

      Kind regards,

      Arianna

      Promethean Technical Support

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