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    • #755
      Janice HarpJanice Harp
      Participant

      I have an older Promethean board. Last year my computer was reformatted. I needed technical assistance to download a version of Activinspire that works with my board. This year I have a new computer and once again need help to download Activinspire. Would it be possible for someone to call me to help me do this?

    • #5157
      Anonymous
      Inactive

      Janice, the Promethean board you have shouldn’t matter, unless it’s a 178, in which case there is a charge to upgrade to the ActivInspire Professional Edition. Otherwise, make sure your computer is USB-connected to the board and follow the directions at http://208.50.170.88/system/selfservice.controller.

    • #5158
      Anonymous
      Inactive

      Hi Janice,

      ActivInspire should work on your new computer with no issues.
      It is possible that you were referring to the driver at all?
      If your ActivBoard is a serial connection (possibly with a USB adapter) then the default driver which installs with ActivInspire will only install the USB only option.

      You can download the older version of the driver from the below link.
      32bit version: https://promethean.box.com/activdriver-5-7-serial-and-usb
      64bit version: https://promethean.box.com/activdriver-5-7-x64

      Please ensure that you have drivers installed for any third party adapters or extenders that may be in use.
      We also recommend that the connection between the ActivBoard and the laptop is removed before the driver is installed and connecting the cable once the driver has been installed.

      If you are still having issues please contact Promethean Technical Support a list of contact numbers can be found on the link below:
      http://www.prometheanworld.com/us/english/education/support/

      Thanks
      Adam
      Promethean Technical Support
      Case 565781

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