- This topic has 5 replies, 3 voices, and was last updated 3 years, 3 months ago by
Anonymous.
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October 13, 2016 at 8:24 am #1467
rashdan
ParticipantHelloI haveActivPanel Stands device
I have a problem with the program activinspire professinal 2.8
Problem:Dual User
When you press the duo show the user a messageI updated to the newest version of active inspire for my classroom, which has the classflow option, but I can no longer use my dual user function. When I attempt to use the dual user function it states: Dual User requires an update available for Promethean Activboards only.Please contact Promethean or your nearest Promethean reseller for your upgrade options.active Manager 5 .14.14I hope to help me
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October 13, 2016 at 6:09 pm #7627
Anonymous
InactiveHi
Thanks for posting on the Support Community.
The Dual User option is for ActivBoard 300/500 or ActivBoard 2nd generation with the ActivArena upgrade.
The ActivPanel isn’t a Dual User product.
Dual User on ActivInspire requires a teacher and a student pen to work (which differentiates between users) which are only available on the 300/500 and ActivArena upgrade kit..I hope this helps to clear up your question.
Kind regards,
Adam
Promethean Technical Support -
November 13, 2017 at 5:13 pm #7628
Anonymous
InactiveI have a new Activboard touch – just got it this month. My previous board had the activarena upgrade with the 2 pens.
If I understand correctly…I no longer have dual user with the new board.
Can I use the activareana upgrade on the new touch board?
Is there anyway for 2 users to have different colored pens at the same time with the touch board without dual user?
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November 13, 2017 at 5:56 pm #7629
Anonymous
InactiveHi ryderkate,
Thanks for posting on the Support Community.
The ActivBoard Touch doesn’t allow for Dual user as this can’t establish between each users touch input, this is what the ActivArena pens allowed for as these worked on different technologies that could identify a student and teacher pen.
Kind regards,
Adam
Promethean Technical Support -
November 14, 2017 at 9:52 pm #7630
Anonymous
InactiveSo can I use the ActivArena upgrade that I used with my old board on the new board?
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November 15, 2017 at 6:18 am #7631
Anonymous
InactiveHi ryderkate,
Thank you for your reply.
The ActivBoard Touch doesn’t allow for Dual User. It would not be possible to use the previous ActivArena upgrade and pens with this model of ActivBoard.
Kind regards,
Adam
Promethean Technical Support
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