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    • #708
      Terri RoebuckTerri Roebuck

      The color image on my ActiveInspire screen is gray, black, and white. In other words, I need to adjust the color. However when I go into menu, I cannot select Brilliant Color (it’s grayed out). Please help

    • #4954

      For Promethean-branded Projectors experiencing this issue,
      we would recommend first trying to make a direct VGA connection from the
      computer to the VGA Ports on the projector, by-passing any additional hardware
      (e.g. VGA splitters, extension cabling, wallboxes and connection plates).  Also, we would recommend ensuring any filters
      or intake vents on the projector have been vacuumed off and that a different
      VGA cable be used to make the same direct connection to a different computer as
      described above.


      If this is not a Promethean Projector, we would recommend reaching
      out to that projector’s manufacturer for assistance with the image being
      displayed by that unit.


      (Support Case 00560271)

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