Software Solutions
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    • #16888
      HIKMET ERDOGANHIKMET ERDOGAN
      Participant

      Hi,

      I have activinspire professional edition which is the latest version 2.17

      I installed java and enabled flash on my computer but I cant still use equation editor in activinspire.

      What is going on here?

    • #16899
      Wendy PrometheanWendy
      Moderator

      Hi there,

      Can you please check, when you click on Help – About in the Inspire menu, what does the title of the next screen say?  “Activinspire …. xx version xxx ”  ?

      And can you post a screenshot and/or some steps of what happens/what you see when trying to use the equation editor?

      Thank you,

      Wendy

    • #16937
      HIKMET ERDOGANHIKMET ERDOGAN
      Participant

      This is what I see

      help button

    • #16938
      HIKMET ERDOGANHIKMET ERDOGAN
      Participant

      Actually it doesn’t show the cursor here but cursor would have the pi symbol and when click the bring in equation editor, it will no do anything but a sort of blinking effect,

      equation editor when tried to use

    • #16954

      Hi,

      This is not a known issue. Please try manually uninstalling ActivInspire using following guide:

      1644

      Please then restart and redownload and install ActivInspire.

      If the issue is still present please uninstall flash and Java and reisntall these after restarting your computer.

      Please let us know how you get on.

      Adem

      • #17081
        HIKMET ERDOGANHIKMET ERDOGAN
        Participant

        Adem,

        Thanks for your reply. I did everything in the article 1644 including uninstalling java and flash and reinstalling but the problem persists.

      • #17082
        HIKMET ERDOGANHIKMET ERDOGAN
        Participant

        Just an FYI, i have a surface pro and I installed the activinspire on it.

        I have the same problem there too.

        Thanks for your help in advance.

         

    • #17087

      Hi HIKMET ERDOGAN,
      Thanks for posting.

      Can you confirm what version of Java is installed?

      If you create a brand new local admin user and install ActivInspire, do you get the same issue?

      Kind regards,

      Adam

      Promethean Technical Support

    • #17443
      JamesCJamesC
      Participant

      I have seen this on a few of my teachers computers as well.  It appears to be happening on new installs not on upgrades from past versions.  Interested in hearing if there is a fix.

      Thanks,

    • #17461

      Hi JamesC,

      Thanks for posting.
      Do you have Java installed? If so, what version is installed (please let us know version number and if a 32bit or 64bit application).

      Thanks

      Adam

      Promethean Technical Support

    • #18219
      Hillary JohnstonHillary Johnston
      Participant

      Has this issue been resolved? I can’t insert equations on my home computer but it works on my school computer.

       

    • #18230

      Hi Hillary,

      What happens when you try to insert the equations on your home computer?

      Are you presented with any error messages?

      Thanks

      Adam

      Promethean Support

    • #18328
      Hillary JohnstonHillary Johnston
      Participant

      My pointer shows pi. When I click to insert the equation, it shows a small blue circle that lasts a fraction of a second and then nothing. My pointer still has pi but there is no box for me to enter the equation.

    • #18337

      Hi Hillary,

      Please ensure that you have Java installed. What should happen is once you click, this would load a Java entry box for equations to be entered.

      I hope this helps.

      Thanks

      Adam

      Promethean Support

    • #18354
      Hillary JohnstonHillary Johnston
      Participant

      That worked!!!!   Thank you 🙂

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