Software Solutions
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    • #568
      Jarrod TylerJarrod Tyler
      Participant

      Using Mac OS 10.9.5 (Mavericks) and get the following error after install: You can’t open the application “Inspire” because it may be damaged or incomplete. The application icon has a circle with a line through it indicating something is wrong. I have reinstalled using numerous times using two different internet connections and it still won’t work! UGH! Trying to download latest version 2.4.6

    • #4589
      Anonymous
      Inactive

      Please contact
      Technical Support
      for guidance on a complete, manual removal of the ActivInspire
      software presently on the computer.  After
      that removal, we would direct you to download the up-to-date DMG containing the
      updated installation packages for ActivInspire and the ActivDriver from this
      page
      on Promethean Planet then advise us if the same or similar error
      presented when opening the newly-installed software.

       

      (Support Case
      00521040)

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