November 11, 2019 at 10:54 pm #18245
We get an install error message when attempting to download any app from the Promethean Store. We added the Promethean Store URL to our Firewall whitelist. Still the same error. Firmware is up to date. Our interactive panel model is: Promethean ActivPanel Titanium. HELP!
November 13, 2019 at 6:25 am #18254
Thanks for posting, can you let us know what the error says?
If you can provide a photo/screenshot of this, this would be much appreciated.
November 13, 2019 at 2:38 pm #18266
Good Morning Adam!
Thanks for responding. See pic of error message.
November 14, 2019 at 6:27 am #18283
Hi DARREN GRIEGO,
Thanks for providing this.
Can you confirm let us know what device you are accessing the Promethean Store from?
Is this from an ActivPanel Elements series, or from an ActivConnect G or OPS-G?
If from an Elements series ActivPanel, have you integrated an OPS-G to this?
Is this issue happening on just the one device?
November 14, 2019 at 3:01 pm #18301
We have the ActivPanel series. Not sure what integration with OPS-G is about. This is occurring with all of our 33 panels.
November 15, 2019 at 5:45 am #18311
Since this is affecting all of your ActivPanels, this is more likely to be network related.
You can visit the Promethean Store by a web browser by going to http://promethean-store.store.aptoide.com/.
Please note that visiting this site from a web browser displays two search bars. The one at the top of the page will allow you to search the Aptoide store, and will not filter or restrict content.
The Search application… search bar will allow you to search safely for apps on the Promethean Store.
If you search this, do applications show?
If not, then this could indicate that your network may be restricting the content.
If you are able to access this and search the search application for content, please try the suggestions on the below article:
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- Release Notes for Apps: Screen Share, Classroom Essential apps, myPromethean Mobile App (released 6 December 2019)
- Release Notes for ActivPanel Elements Series v3.3 (released 6 December 2019)
- Release Notes for ActivDriver v5.18.18 (released 6 December 2019)
- Release Notes for ActivConnect OPS-G v2.4.1 (released 6 December 2019)
- Release Notes for ActivInspire v2.18 (released 4 December 2019)