Interactive Flat Panels

This topic contains 5 replies, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 1 month ago.

  • Author
    Posts
  • #18245
    DARREN GRIEGO
    DARREN GRIEGO
    Participant

    We get an install error message when attempting to download any app from the Promethean Store.  We added the Promethean Store URL to our Firewall whitelist.  Still the same error.  Firmware is up to date.  Our interactive panel model is: Promethean ActivPanel Titanium.  HELP!

  • #18254

    Hi Darren,

    Thanks for posting, can you let us know what the error says?

    If you can provide a photo/screenshot of this, this would be much appreciated.

    Thanks,
    Adam
    Promethean Support

    • #18266
      DARREN GRIEGO
      DARREN GRIEGO
      Participant

      Good Morning Adam!

      Thanks for responding.  See pic of error message.

  • #18283

    Hi DARREN GRIEGO,

    Thanks for providing this.

    Can you confirm let us know what device you are accessing the Promethean Store from?
    Is this from an ActivPanel Elements series, or from an ActivConnect G or OPS-G?

    If from an Elements series ActivPanel, have you integrated an OPS-G to this?

    Is this issue happening on just the one device?

    Many thanks

    Adam
    Promethean Support

     

  • #18301
    DARREN GRIEGO
    DARREN GRIEGO
    Participant

    Hi Adam,

    We have the ActivPanel series.  Not sure what integration with OPS-G is about.  This is occurring with all of our 33 panels.

    Thanks,

    Darren

  • #18311

    Hi Darren,

    Since this is affecting all of your ActivPanels, this is more likely to be network related.

     

    You can visit the Promethean Store by a web browser by going to http://promethean-store.store.aptoide.com/.
    Please note that visiting this site from a web browser displays two search bars. The one at the top of the page will allow you to search the Aptoide store, and will not filter or restrict content.
    The Search application… search bar will allow you to search safely for apps on the Promethean Store.

    If you search this, do applications show?
    If not, then this could indicate that your network may be restricting the content.

    If you are able to access this and search the search application for content, please try the suggestions on the below article:

    1663

    Thanks

    Adam

    Promethean Support

You must be logged in to reply to this topic.