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    • #30606
      Laith HaddadinLaith Haddadin
      Participant

      Why can’t I get Extended page in “View”?

    • #30624
      Kate PrometheanKate Promethean
      Moderator

      Hi Laith,

      Thank you for your post.

      In regards to this issue, what version of ActivInspire do you currently have?

      You can find this in the help > about tab, it is the version at the top of this Window.

      If you do not have the latest version 2.19 please try downloading it from this link:

      ActivInspire Download – Language Select

      Should you already have the latest version please try a manual uninstall following one these articles:

      Windows: https://support.prometheanworld.com/article/1644/

      Mac: https://support.prometheanworld.com/article/1646/

      Then re-download using the first link in the email.

      Should you have any further questions please let us know.

      Kind regards,

      Kate

      Promethean Technical Support

      home

    • #30625
      Laith HaddadinLaith Haddadin
      Participant

      Thank you Kate.. you are right, I updated it and I have it now.. thanks 🙂

    • #30627
      Kate PrometheanKate Promethean
      Moderator

      Hi Laith,

      Thank you for confirming this.

      We are happy that the update solved the issue.

      Please let us know if you have any further questions.

      Kind regards,

      Kate

      Promethean Technical Support

      home

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