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    • #1755
      grma0202grma0202
      Participant

      Hello, 
      I am running into the problem of the board not working when google chrome is open. I saw on one of the forums that upgrading the firmware will solve this problem. Can you please send me the latest firmware for this board. I have these boards in my district and we are running across chrome being the issue on all of them.

      Activeboard 100, ActiveBoard 300 Pro, ActiveBoard 500 Pro, and ActiveBoard Touch

      Thanks,

      Matt Grams

      Sauk Rapids Public Schools

       

    • #8900
      Anonymous
      Inactive

      Hello Matt,

      Thanks for reaching out via our Support Community.  We have not seen issues with Chrome and the ActivBoard Touch or the 500 Pro series board. The firmware for these boards should be available through the internet option in the ActivManager control panel. https://support.prometheanworld.com/article/?kb=1038

      We will follow up with an email to get a little more information from you so that we can send the correct firmware. 

      Thanks
      Michael
      Promethean Support

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