- This topic has 5 replies, 3 voices, and was last updated 2 years, 6 months ago by
Adem Promethean.
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AuthorPosts
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November 5, 2019 at 6:00 pm #18184
henriksen
ParticipantHi,
I’m having issues where the USB cable doesn’t always connect to the Promethean Board (AB 100 series) to the MacBook or detect. I was wondering if there might be an updated firmware for the board?
Thanks,
Chris
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November 6, 2019 at 6:50 am #18188
Adem Promethean
BlockedHello,
What firmware is currently installed?
We recommend using a short USB cable (less than 3m) and have it directly connected to the ActivBoard.
Can you also confirm the driver version installed?
Thank you.
Adem
Promethean Technical Support
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November 6, 2019 at 1:13 pm #18191
henriksen
ParticipantHi,
The firmware I currently installed is AC3_V8.10_Build7 (bin file) on the MacBook. Is that the most current firmware for the ABV387E100 series? I am using a USB cable and it’s connected to the ActivBoard to the MacBook. The ActivDriver that is currently installed on the MacBook is 5.18.12. MacBook is running on Catalina.
Thanks,
Chris
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November 6, 2019 at 1:57 pm #18195
Craig Promethean
ModeratorHi Chris,
Thank you for your post.
The driver and firmware are both up to date.
We do not currently support Catalina as an operating system. If you connect a different computer with a different OS, does the issue persists?
We are hoping to release support for Catalina but at the moment we do not have a release date.
Thank you,
Craig
Promethean Technical Support.
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November 6, 2019 at 1:59 pm #18196
henriksen
ParticipantHi,
Thanks for the update. Will you release this on your website or will you let me know when this will become available for Catalina?
Thanks,
Chris
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November 7, 2019 at 12:26 pm #18202
Adem Promethean
BlockedHi Chris,
If you subscribe to the announcement thread you will be emailed on the latest software releases.
Thank you.
Adem
Promethean Technical Support
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