[henriksen]

Hi,

I’m having issues where the USB cable doesn’t always connect to the Promethean Board (AB 100 series) to the MacBook or detect. I was wondering if there might be an updated firmware for the board?

Thanks,

Chris

[Adem Promethean]

Hello,

 

What firmware is currently installed?

We recommend using a short USB cable (less than 3m) and have it directly connected to the ActivBoard.

Can you also confirm the driver version installed?

Thank you.

Adem

Promethean Technical Support

[henriksen]

Hi,

The firmware I currently installed is AC3_V8.10_Build7 (bin file) on the MacBook. Is that the most current firmware for the ABV387E100 series? I am using a USB cable and it’s connected to the ActivBoard to the MacBook. The ActivDriver that is currently installed on the MacBook is 5.18.12. MacBook is running on Catalina.

Thanks,

Chris

[Craig Promethean]

Hi Chris,

Thank you for your post.

The driver and firmware are both up to date.

We do not currently support Catalina as an operating system. If you connect a different computer with a different OS, does the issue persists?

We are hoping to release support for Catalina but at the moment we do not have a release date.

Thank you,

Craig

Promethean Technical Support.

 

[henriksen]

Hi,

Thanks for the update. Will you release this on your website or will you let me know when this will become available for Catalina?

Thanks,

Chris

[Adem Promethean]

Hi Chris,

If you subscribe to the announcement thread you will be emailed on the latest software releases.

Thank you.

Adem

Promethean Technical Support

[Author]

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