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    • #33566
      Johnny MouraniJohnny Mourani
      Participant

      Hi,

      I have some activboards 387 pro with firmware 8.04 build 0 and i cant update example for 8.09 build 4

      Some other boards have the firmware 8.04 build 4 and it updates fine to 8.09 then I update to hid 8.12 to fix the BSOD problem.

      So if there another firmware I can get ? like an offline firmware 8.04 build 4 ??? I cant find the file anywhere to download it.

      Thank you

       

    • #33571

      Hi Johnny,

      Thanks for posting.

      Here is a link to 8.09 build 4:

      https://promethean.my.salesforce.com/sfc/p/#3000000002Zt/a/6f000000DSAQ/49g0OMVcns2MaBUx56eH8vPNqUIBSToD0HNqcshMiCU

      What exactly happens when you can’t update?

      Looking forward to hearing from you.

      Kind regards,

      Carrie

      Promethean Technical Support

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