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    • #36045
      Patrick HughesPatrick Hughes
      Participant

      Hi we have a Gen 2 Activeboard PRM-AB2-01 i believe the wrong firmware has been installed on the board  EU firmware for 64″ and 78″ ActivBoards.

      The board we have is a 82″ ActiveBoard. It has now become unresponsive to the active control panel.

      Wondering is there any way to factory reset the board ??

    • #36051
      Karen PrometheanKaren Promethean
      Moderator

      Hello Patrick,

      Thank you for your post.

      Due to the nature of this issue we are going to contact you directly via email with specific troubleshooting and questions.

      Kind Regards,

      Karen

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