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    • #1712
      JulianJulian
      Participant

      Hi. I have an active panel model APT2-70 that was not detecting the pen correctly. Active driver was updated to the latest version (5.14.21) and the firmware on the board was also updated (V5.36) using the internet update option, however I believe the incorrect board size was selected when choosing the firmware as the mouse pointer keeps jumping to the edge of the screen making it unusable. Can you send me the correct latest firmware file for the model APT2-70 so i can install it on the board.
      Thank you 

    • #8705
      Anonymous
      Inactive

      Hi Julian,

      Thanks for posting on the Support Community.

      It sounds like the incorrect firmware has been chosen when you upgraded the firmware. 
      We will need to get you to rollback to the previous version of firmware in order for you to then put the correct firmware on. 

      I will send you an email direct as this may require some further information and files to be sent.

      Kind regards,
      Adam
      Promethean Technical Support

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