Interactive Whiteboards
  • This topic has 1 reply, 2 voices, and was last updated 6 years ago by Anonymous.
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    • #949
      Ellen EignerEllen Eigner

      Flame not lit – tried all the suggestions on other posts. Plugged, unplugged, rebooted, moved USB, made sure driver installed. Red X on menu bar.

    • #5578

      Hi Ellen,

      Thanks for posting on the Support Community.

      As you’ve mentioned you’ve tried these steps I would recommend contacting Promethean Technical Support directly for further support as this may come down to needing parts and checking warranty.

      You can either contact us over the phone, a full list of numbers can be found here:
      Or alternatively fill in a contact form on so we can help assist.

      In either event, please provide us with the serial number of the ActivBoard and also let us know what you have tried to avoid any repeat steps.

      Promethean Technical Support
      Case 00582344

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