[Laura Goldin]

flashbridge-wrapper-crossplatform error comes up when I am trying to install Flash, I followed the instructions for quitting out of ActiveInspire, but still get the error.

[Anonymous]

Laura, you say you “quit out of ActivInspire.” I’m not sure what you mean by that, so let me review how you would typically make that message go away. You do this by clicking the ActivManager icon in either the the menu bar at the top of a Mac screen or the tray at the bottom of a Windows screen. The icon looks like this.   In the resulting menu, click Flashbridge and then Quit. That’s worked for me.

[Anonymous]

That is how I “quit” and I still get the error. I unplugged my board, restarted my computer, and I still get the error is when I went to the icon and quit.

[Anonymous]

Which operating system and version are you running, Laura?

[Anonymous]

I am on am mac with  10.8.5

[Anonymous]

In Finder, go to Applications: Utilities and open Activity Monitor. In the Search window of AM, enter “flashbridge” (without the quotes, of course). You should then see flashbridge-wrapper-crossplatform appear below. Select that, then click the Force a Process to Quit button (I’m assuming that’s what the button looks like in 10.8, as I run 10.10 myself) at the top left to kill the process. Finally, close Activity Monitor and try installing Flash again.

[Anonymous]

In addition to this, Laura, I would recommend going to http://www.prometheanplanet.com/en/Support/ProductPage.aspx?product=22, downloading the latest driver (5.7.25), which you’ll see on the right, and installing that, since your ActivManager is definitely not operating as it should.

[Anonymous]

First, open a Finder
window and navigate to ApplicationsPrometheanActivDriver and run the ‘Uninstall’
application there.  While the application
is open, attempt to update Flash for the computer.

 

If you are still
getting the same error at that time, complete the ‘Uninstall’ application by entering
the password you use to log in to the computer. 
When the process finishes, please re-boot the computer and try once more
to install Flash.  If you are receiving
the same error at that time, please contact
Technical Support for further assistance

 

If needed, the
up-to-date version 5.10 ActivDriver to re-install afterwards can be downloaded
from Article 10902 on our Promethean Knowledge
Base.

 

(Support Case  00488330)

[Author]

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