Interactive Flat Panels

This topic contains 3 replies, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 3 weeks, 2 days ago.

  • Author
    Posts
  • #17963
    Daniel Montano
    Daniel Montano
    Participant

    Our board will flash on and off 10 to 15 times before finally turning on every morning.  Sometimes it will finally turn on and then freeze.  We then need to start the cycle again.

  • #17977

    Hi Daniel,

    Thanks for posting, can you help to provide your model number of your Promethean Hardware?

    When you mention that this freezes, what exactly happens? Are you able to launch the source menu and interact here?

    Can you confirm, is the flashing from the power LED or the screen itself?

     

    Kind regards,
    Adam

    Promethean Technical Support

  • #17986
    Daniel Montano
    Daniel Montano
    Participant

    Thanks for the response

    Model # APTMS-3

    when the Active panel title screen display comes on, it freezes and then I have to unplug it and start again.  I cannot interact with the screen at all.

    The screen flashes on and off. The title screen comes on and then turns off.

  • #17988

    Hi Daniel,

    This is the mobile stand part code for the ActivPanel.

    From what you have mentioned, i’d recommend providing your serial number of the ActivPanel to Promethean Technical Support and let them know this information and behaviour of the ActivPanel.

    Kind regards,
    Adam

    Promethean Support

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