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    • #33407
      Jonathan RistJonathan Rist
      Participant

      Hi,

      Recently, when I am using the pen, the flipchart pages on Activ inspire keep skipping 2 pages. Have you nay suggestions on how to rectify this problem?

      Many thanks,

      Jon

    • #33427

      Hello Jon,

      Thank you for contacting Promethean Technical Support.

      To better assist you with the issue reported, could you please confirm if this only happens when your computer is connected to the hardware? If so, does this happen if you turn the computer and the ActivBoard or ActivPanel on before opening ActivInspire?

      Please, also confirm the operating system on your computer and the version of ActivInspire you are using.

      Does this happen will all flipcharts?

      We look forward to hearing from you.

      Kind regards,

      Arianna

      Promethean Technical Support

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