Software Solutions
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    • #587
      Joy LaueJoy Laue

      Worked 3 hours on a flipchart at home on SUNDAY, came into school Monday morning, changed 1 sentence, saved it, opened the same flipchart in class and now the flipchart will not open. Promethean message “Unable to open file…..”

    • #4623

      Please ensure that the ActivInspire software on both
      computers is up to date; the updated software can be downloaded from this
      on Promethean Planet, if needed.


      If taken to a different computer in the school following that
      edit and save, is the same error message presenting when opening the flipchart
      there?  In either case, was the file saved
      locally to the computer before making the edits or was the file accessed from a
      network storage location, a USB drive, or some other external storage device?


      (Support Case 00523602)

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