Interactive Flat Panels
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    • #780
      Connie QuattlebaumConnie Quattlebaum
      Participant

      My Morning Meeting flipchart won’t open. It flashes then goes to my desktop. My computer was shut down without closing the flip charts. All other flipcharts open.

    • #5195
      Anonymous
      Inactive

      Hi Connie,
      Thank you for posting on the support community.

      I will send you an email directly, please could you attach the flipchart to the email so we could test this for any issues?

      Kind regards,
      Adam
      Promethean Technical Support
      Case 00567835

    • #5196
      Anonymous
      Inactive

      One of the teachers I am working with is having the same problem.  Can you help me?

    • #5197
      Anonymous
      Inactive

      Hi klewis,

      Thanks for posting.

      Is this issue only happening with the one ActivInspire flipchart or more than one?

      I suspect the issue may be relating to just the one flipchart which may have become corrupt, does the teacher have a backed up copy of this flipchart saved to a different location/home computer?

      Thanks,
      Adam
      Promethean Technical Support

    • #5198
      Anonymous
      Inactive

      I am having the same exact issue. only I am able to open recent flipcharts but like new flipcharts I am having the same issue.

    • #5199
      Anonymous
      Inactive

      Hello musicgirlkate,

      Thank you for your post. 

      Can you please confirm where you are saving the flipchart? The issue can be caused by an error in saving. 

      Can you please create a new flipchart and save it to your desktop and see if the issue persists? 

      Also, please ensure you have the very latest version of ActivInspire installed: 

      https://support.prometheanworld.com/product/activinspire

      We look forward to hearing from you.

      Craig 

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