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    • #602

      When I open Flip charts from my colleagues, the font is cut off until I double click on the text box and then it appears.

    • #4652

      One possible cause of how the Text Objects are appearing can
      be a difference in screen resolution between the computer on which the
      flipchart was created and the computer on which the flipchart is now being


      To possibly help with this, right-click on the Desktop and
      choose ‘Screen Resolution’ from the menu which appears.  In the window which opens, click on “Make text
      smaller or larger”; make this setting “Smaller – 100%” and click ‘Apply’.


      It may also be worth making sure that the font used by your
      colleague in creating that flipchart is available on the computer being used to
      open that flipchart.


      (Support Case 00527860)

    • #4653

      I have this problem and it has nothing to do with screen resolution. It happens with all fonts even Arial and Times and with flipcharts created on the same laptop. It opens them with a text box that is too small. I have to reselect each text box too see the fonts correctly again.

    • #4654

      We got the same issue when making flipcharts on different pc’s (windows 10) with default fonts like arial and verdana. 

    • #4655

      Hi and thanks for posting!

      We now have an article that has a solution for this issue!  Please see below:

      Please let us know if this resolves the problem for you.

      Kind Regards,
      Promethean Technical Support
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