Interactive Flat Panels
  • This topic has 1 reply, 2 voices, and was last updated 4 years ago by Anonymous.
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    • #1599
      Meg JoynateousMeg Joynateous
      Participant

      After using my ActivConnect with no issue for a few months, today it will not turn on and the blue light on the front is now red.

      I have to turn it on and off at the power to even get any light at all.

      When I turn power on I have no blue or red light. After a few moments the red light appear but then fades.

      I have tried turning on with the remote with no luck. (and changed batteries, and power points)

      Now there is no light on it at all…

      Help!

    • #8288
      Anonymous
      Inactive

      Hello Meg Joynateous,

      Thank you for your post.

      I think it may be better if you contacted us directly using the below link: 

      https://support.prometheanworld.com/contact/

      The issue could be caused by a faulty power supply but we will need to look into the issue.

      We look forward to hearing from you,

      Craig 

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