Interactive Flat Panels
  • This topic has 2 replies, 3 voices, and was last updated 5 years ago by Anonymous.
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    • #1032
      Barb LambethBarb Lambeth
      Participant

      I have recently updated my MacBook Pro to a MacBook air and have got ActivInspire working but need to calibrate the pen. The ActivManager is saying a board cannot be found
      even though I can use my pen it is just not lining up with the cursor. Any suggestions.

    • #5828
      Anonymous
      Inactive

      Hi,

      Thank you for your post.

      Can you confirm details below, please?

      – what driver are you using?
      – does the activmanager show a red “X”?
      – how is the USB cable connected? (is it connected through extenders, boosters, etc…)
      – what is the model of the board? (please do not provide the serial number on the forum)

      Thank you

      Miguel
      Promethean Technical Support

    • #5829
      Anonymous
      Inactive

      Hi Miguel,

      Thanks for getting back to me. 
      -the driver is ActivDriver
      -yes the ActivManager does show a red cross
      -the USB is connected directly into my laptop
      -the Model of the Board has the product code PRM-AB2-02

      I am connected and my pen is recognised by the board but a calibration is not happening, it just comes up with Board not found!

      Sorry for the delay but I replied to yjis via email am and now trying the forum.

      Thanks
      Barb

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