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    • #786
      Sabrina PrimeauxSabrina Primeaux

      I have chnaged computers and now my pen (nor wand) are working and I cant find how to link them to the new computer. I think it is because this computer is a older model. Please help

    • #5213

      Hi Sabrina,
      Please ensure that you have the ActivDriver installed on the computer.
      If you do not have this, or see this in your task bar please remove the USB cable from the computer which is connected to the ActivBoard and go to and search for article 10902 and download the relevant driver for your operating system.
      Once this has installed, please restart and re-connect the USB cable.

      If you are still experiencing issues, please let us know.

      Promethean Technical Support
      Case 568989

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