Interactive Flat Panels
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    • #33870
      Joe VeroneseJoe Veronese
      Participant

      Hello,

       

      We have a Promethean board with an OPS-G installed in it. We have Google Meet installed and a USB webcam plugged in. We can use the web cam to see the conference area, we can hear the conference area, and we can see the person calling in. However, we get now audio from the person calling in through our Promethean board. Volume is up in both spots and we have tried both audio options in Google Meet. Any thoughts or ideas?

    • #33871

      Hi Joe,

      Thanks for your post. Does this webcam have an integrated microphone?

      If not you may need an external USB mic connected. So that we can advise further please confirm:

      1. Is this issue just with Google Meet or have you tested other apps such as Teams?
      2. How did you install this app, from the Promethean Store or do you have Google Play installed on your OPS-G?
      3. What is the make and model of the webcam in use?

      We look forward to hearing from you.

      Thanks,

      Kate

      Promethean Technical Support

    • #33872
      Joe VeroneseJoe Veronese
      Participant
      1. Yes, we tested it out with the camera app and the webcam functions normally
      2. We installed it through the Play store
      3. It is a generic camera from amazon. https://www.amazon.com/gp/product/B088D3VXC6/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
    • #33874

      Hello Joe,

      Thank you for your post.

      Just to clarify, are you not able to hear the person within the meeting, but they can hear you?

      In addition to this, kindly open the settings application, and then go to sound for the OPS-G. Is the media volume turned all the way up as well?

      We look forward to your reply.

      Kind regards,

      Jordan

      Promethean Technical Support

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