Interactive Flat Panels
Viewing 3 reply threads
  • Author
    Posts
    • #35860
      terry stecterry stec
      Participant

      transitioning from smart boards to promethean. Only received one so far. works great but having issues downloading apps from play store

    • #35861
      Karen PrometheanKaren Promethean
      Moderator

      Hello Terry,

      Thank you for your question.

      What is the model number of the panel?  Are you seeing any error messages?

      We look forward to your reply and to assisting you further.

      Kind Regards,

      Karen

    • #35866
      terry stecterry stec
      Participant

      Karen,

       

      Thanks for getting back to me.  Model # AP7–u65-02

      The message I receive when I try to install an app is “there is no available device”

       

       

    • #35868
      Karen PrometheanKaren Promethean
      Moderator

      Hello Terry,

      Thank you for that information.

      Is the panel enrolled in Panel Management?  If not, you can enable the Google play store through our Panel Management offering.

      To get started with Panel Management, please go to the following link:  https://portal.mypromethean.com/

      You will need to request an organization as described in the following helpful article on our support portal:  https://support.prometheanworld.com/s/article/1979?language=en_US

      Once the organization is confirmed set up, please refer to page 12 of the Promethean Panel Management User Guide for instructions to enable the Google play store:  https://inspire.activsoftware.co.uk/support/Panel_Management_UG_0420v1.6_EN_FINAL.pdf

      Here are some more helpful articles information if you are new to Panel Management:

      Panel Management – Organization and roles overview:  https://support.prometheanworld.com/s/article/1801?language=en_US

      Panel Management and Enrollment Network Considerations:  https://inspire.activsoftware.co.uk/support/Promethean%20Panel%20Management%20Network%20Considerations%200919v1.0%20EN-INTL.pdf

      Please let us know if you have any questions – we are happy to assist.

      Kind Regards,

      Karen

Viewing 3 reply threads
  • The forum ‘Interactive Flat Panels’ is closed to new topics and replies.