October 11, 2019 at 3:52 pm #17906
We have the icon for the Google Play Store loaded on our OPS. However when he activate it we get a generic browser page that says “No Results Found”.
Any ideas on why this isn’t working?
October 14, 2019 at 6:02 am #17911
Thanks for posting.
If you go to Settings>Apps, do you see Google Services and Google Play Store listed?
Promethean Technical Support
October 15, 2019 at 12:14 pm #17921
Yes,, both Google Services and Google Play Store are listed under Settings>Apps.
October 16, 2019 at 4:47 am #17930
Thanks for confirming.
If you re-create the icon on your home screen to select by holding in the circle of apps, then add a new generic app and choose Google PlayStore, does this work?
October 16, 2019 at 12:55 pm #17940
I recreated the icon by selecting a new generic app and choosing Google Play Store. I get the same results: a blank Google Play screen with a search bar and “No Results Found” message.
October 17, 2019 at 5:24 am #17943
Thanks for your reply.
Can you confirm where you got the files to install Google Play Services/Google Play Store?
It sounds like your app is loading perfectly fine, but this could be possibly be blocked from the network.
If you create a WIFI hotspot from a mobile phone, and connect your ActivConnect G/OPS-G to the WIFI Hotspot, does the Google Play Store work? This will help to identify if the network is causing issues.
October 17, 2019 at 12:26 pm #17952
An easier test is to connect another Android device to the same wireless network as the OPS-G and see if Google Play store loads. We did this and the Play store loads without a problem. The OPS-G works with the wifi network with all other applications including Google Suite products.
As for where we got the install files, I don’t know I assume they came with the Promethean Board.
October 18, 2019 at 5:39 am #17955
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- Release Notes for ActivConnect OPS-G v2.4 (released 1st October 2019)
- Release Notes for ClassFlow v6.8 (released to US users 6 September 2019)
- Release Notes for myPromethean Portal, Panel Management and User Management (released 16th August 2019)
- Release Notes for ActivConnect OPS-G v2.4 for use with ActivPanel Elements Series (released 16th August 2019)
- Release Notes for ActivPanel Elements Series v3.2 (released 16th August 2019)