Interactive Flat Panels
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    • #17906
      Mike DanatosMike Danatos
      Participant

      We have the icon for the Google Play Store loaded on our OPS. However when he activate it we get a generic browser page that says “No Results Found”.

       

      Any ideas on why this isn’t working?

      Thanks.

    • #17911

      Hi Mike,

      Thanks for posting.

      If you go to Settings>Apps, do you see Google Services and Google Play Store listed?

      Kind regards,
      Adam

      Promethean Technical Support

    • #17921
      Mike DanatosMike Danatos
      Participant

      Yes,, both Google Services and Google Play Store are listed under Settings>Apps.

       

       

    • #17930

      Hi Mike,

      Thanks for confirming.

      If you re-create the icon on your home screen to select by holding in the circle of apps, then add a new generic app and choose Google PlayStore, does this work?

      Thanks

      Adam
      Promethean Support

    • #17940
      Mike DanatosMike Danatos
      Participant

      I recreated the icon by selecting a new generic app and choosing Google Play Store. I get the same results:  a blank Google Play screen with a search bar and  “No Results Found” message.

    • #17943

      Hi Mike,

      Thanks for your reply.

      Can you confirm where you got the files to install Google Play Services/Google Play Store?

      It sounds like your app is loading perfectly fine, but this could be possibly be blocked from the network.

      If you create a WIFI hotspot from a mobile phone, and connect your ActivConnect G/OPS-G to the WIFI Hotspot, does the Google Play Store work? This will help to identify if the network is causing issues.

      Thanks,

      Adam

      Promethean Support

    • #17952
      Mike DanatosMike Danatos
      Participant

      An easier test is to connect another Android device to the same wireless network as the OPS-G and see if Google Play store loads.  We did this and the Play store loads without a problem. The OPS-G works with the wifi network with all other applications including Google Suite products.

      As for where we got the install files, I don’t know I assume they came with the Promethean Board.

       

      Thanks

      /Mike

       

    • #17955

      Hi Mike,

      In this instance, I would recommend factory resetting your OPS-G.

      Please see the article below on how to do this:

      1711

      Kind regards,
      Adam

      Promethean Support

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