Wireless Presentations
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    • #31029
      Dan GustafsonDan Gustafson
      Participant

      How do I get the Google Play Store on an ACON1-G?

      1. I have one that SHOWS the play store but will not load the play store, I just get a white screen.  I can not add any google accounts either.  I tried a factory reset but the problem persists. The unit is up to date in all ways that I can tell. Version 2.3.0.37, Android 6.0.1
      2. I replaced the ACON1-G with a warranty replacement unit yesterday but this one doesn’t show the play store at all.  This unit is also updated to the latest versions of software.

      All the random articles and links I find online are outdated.

      Any tips?

      THANKS!

       

    • #31040

      Hello Dan,

      Thank you for your post.

      The following article offers advice on what to do if you are unable to access Google Play Store on your device: https://support.prometheanworld.com/article/1813/.

      If that doesn’t help, please contact us citing the hardware serial number and we will be able to assist you further: https://support.prometheanworld.com/contact-2/?searched=activconnect%20play%20store

      Thank you.

      Kind regards,

      Arianna

      Promethean Technical Support

    • #31062
      Dan GustafsonDan Gustafson
      Participant

      I submitted a support request.  I need somebody to assist.  I must be missing something, there is no way it should be this difficult

      THANKS!
      –Dan

    • #31071

      Hi Dan,

      Thanks for your reply.

      That’s great! We will be able to provide you with more in depth support via email.

      Somebody will have already or will reply to your request as soon as possible.

      Kind regards,

      Kate

      Promethean Technical Support

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