The light in the upper left hand corner is lit and is white. Even when I raise the other pens to that light, they simply do not respond. There have been times where one has begun working and the other has stopped almost simultaneously. Im not sure whats causing this phenomenon but I know that at one point I had two working pens at the same time.
If the pens are not
only unable to operate this board, but also unable to operate any other board with
which they are compatible, please contact
Technical Support with the serial number of the board with which the pens were
included, so we can verify whether they are within their one-year warranty.