What is ActivInspire?
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    • #325
      Alesha GierszewskiAlesha Gierszewski
      Participant

      My pen is not working on the board. I shut off and unplugged the computer, projector, and activboard and restarted everything. We even tried a new pen and that did not work either. Any suggestions?

    • #4095
      Anonymous
      Inactive

      Does the ActivManager
      on the computer show that a device is found? 
      If so, is the device listed an ActivBoard?  Can you let us know what version of firmware
      is listed with that board and the version of ActivDriver listed next to the Copyright
      date at the bottom the window?

       

      If the flame light in
      the upper left corner of the ActivBoard lit? 
      If it is lit, what color is it? 

       

      Also, if the USB
      connection in place uses any additional hardware (e.g. an extension cable, a
      USB/CAT5 adapter, a wallbox), please remove that hardware from the connection
      and make a direct connection from the computer to the electronics on the board
      (generally located behind the upper left corner of the board) using only a
      single length of A-to-B USB cable.  If
      the board is recognized by the computer while connected in this manner, try a
      calibration as described above and see if the board responds to the pens at
      that time.

       

      (Support Case 00483800)

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