What is ActivInspire?
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    • #389
      Stephanie VossStephanie Voss

      My pens are not working. I have unplugged the usb cable, turned off the board, waited 30 minutes, and tried it all again. It will not work. Everything was working fine on Friday. Help! Its difficult to teach without the board working.

    • #4205

      Ok, it is not the usb cable either. I took a working usb cable and tried it in my computer. A fellow teacher was able to use it in his and his board worked. However, his working cable did not change the fact that y pens are still not working.

    • #4206

      A red X appears over the active manager. It states that there are no connections and it cannot find the url for the server.

    • #4207

      Which version of the ActivDriver is installed on the
      computer used with the board in question?  If needed, the up-to-date
      version 5.10 ActivDriver can be downloaded from Article 10902 on our Promethean
      Knowledge Base (http://www.prometheankb.com).


      On the board, what color is the light in the upper left corner of the
      board’s surface?  Does that color change when the USB cable is plugged in
      or when the pens contact anywhere on the board’s surface?  If the board
      has an amplifier built in to the left side of the board, please check the
      On/Standby button on the amplifier; if it is red, press it so it becomes
      green.  Does this affect the connection stats shown in the ActivManager or
      the flame in the upper left corner of the board? 


      If the USB connection from the computer to the board uses any additional
      hardware (e.g. an extension cable, a booster or other adapter, or a wallbox),
      please instead connect directly from the computer to the board using only a
      single length of A-to-B USB cable running from a USB port on the computer to
      the Electronics on the board.  Generally, the electronics will be behind
      the upper left corner of the board.  Does connecting to the board’s
      electronics in this manner help the computer recognize a connection to the
      ActivBoard?  If so, please try calibrating the pens to the board.


      If none of the above steps have any effect on the connection or the ability
      to calibrate, please contact Technical Support for assistance via Phone or


      (Support Case 00489510) 

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