- This topic has 3 replies, 3 voices, and was last updated 6 years, 8 months ago by Anonymous.
February 9, 2015 at 7:37 pm #389Stephanie VossParticipant
My pens are not working. I have unplugged the usb cable, turned off the board, waited 30 minutes, and tried it all again. It will not work. Everything was working fine on Friday. Help! Its difficult to teach without the board working.
February 9, 2015 at 8:17 pm #4205AnonymousInactive
Ok, it is not the usb cable either. I took a working usb cable and tried it in my computer. A fellow teacher was able to use it in his and his board worked. However, his working cable did not change the fact that y pens are still not working.
February 9, 2015 at 8:19 pm #4206AnonymousInactive
A red X appears over the active manager. It states that there are no connections and it cannot find the url for the server.
February 9, 2015 at 9:47 pm #4207AnonymousInactive
Which version of the ActivDriver is installed on the
computer used with the board in question? If needed, the up-to-date
version 5.10 ActivDriver can be downloaded from Article 10902 on our Promethean
Knowledge Base (http://www.prometheankb.com).
On the board, what color is the light in the upper left corner of the
board’s surface? Does that color change when the USB cable is plugged in
or when the pens contact anywhere on the board’s surface? If the board
has an amplifier built in to the left side of the board, please check the
On/Standby button on the amplifier; if it is red, press it so it becomes
green. Does this affect the connection stats shown in the ActivManager or
the flame in the upper left corner of the board?
If the USB connection from the computer to the board uses any additional
hardware (e.g. an extension cable, a booster or other adapter, or a wallbox),
please instead connect directly from the computer to the board using only a
single length of A-to-B USB cable running from a USB port on the computer to
the Electronics on the board. Generally, the electronics will be behind
the upper left corner of the board. Does connecting to the board’s
electronics in this manner help the computer recognize a connection to the
ActivBoard? If so, please try calibrating the pens to the board.
If none of the above steps have any effect on the connection or the ability
to calibrate, please contact Technical Support for assistance via Phone or
(Support Case 00489510)
- You must be logged in to reply to this topic.
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)
- Release notes for ActivPanel Elements series v5.1.0 (released 16 August 2021)
- Release notes for ActivInspire 2.22 (released 2 August 2021)
- Release notes for myPromethean portal v1.5.2 (released 30 June 2021)