I have connected the board via USB to both a Mac (9.9)and a Windows 8 machine. Neither machine ‘sees’ the board as connected. Both are running current drivers. Two USB cables tried. What can I do to trouble shoot this connection? The Windows will actually power the board and allow some touch capability on the board but is not recognized in the software. Both computers were plugged in to power.
I am having the exact same problem, with the exact same board. Windows 8 and OS 10.9… The ActivDriver does not connect, and the board is not listed in ActivManager. On Windows, it sees it as a Human Interface Device and will not use the ActivDriver. It will not calibrate nor am I able to use Dual User mode without it.