Interactive Whiteboards
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    • #1566

      how do I get the board to calibrate???

      The flame icon is not responding, and there is no calibrate button on the program.
      Active board 500pro

      Lenovo thinkpad- windows

    • #8151

      Hi Amk and thanks for posting!

      Firstly, can you please check that you are running the latest version of ActivDriver?  The latest version is 5.14.21.  Can you also confirm if the ActivBoard shows on the hardware tab of ActivManager?

      What colour is the flame LED in the top left of the ActivBoard?

      Finally, is the light on the power switch of the amplifier lit, and if so what colour?

      We look forward to your reply.

      Kind Regards,
      Promethean Technical Support
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