Interactive Flat Panels
  • This topic has 1 reply, 2 voices, and was last updated 4 years ago by Anonymous.
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    • #1532
      dlennon2dlennon2
      Participant

      A teacher’s flat panel was being used simply as a touch screen.  After 3 weeks of basic usage, the screen now stays frozen on what looks like a sym card icon with a line through it.  I have no idea what that means.  The computer works fine and is still connected to the board.  But this red icon stays on the board’s screen and is frozen.  I have tried going to all categories on the menu to fix it.  To no avail.  What is my next step?  Keep in mind, I have already unplugged everything, shut down and booted everything back up.  Now what?

    • #7948
      Anonymous
      Inactive

      Hi,

      Thanks for posting on the Support Community.

      Please can you let us know what model of ActivPanel you are using?

      Please can you also provide a photo of what you see on the displayed screen?

      Thanks,
      Adam
      Promethean Technical Support

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