I have tried to calibrate the board by holding the pen close to the proper spot and waiting for the process to began where I tap the four corners but it never begins the process.
Thank you for your post. (ref# 00491126)
First of all, is the LED light lit up? If so, which colour is it displaying?Also, is the activmanager icon on your computer showing a red X or an orange Promethean flame?Does the pen work fine with another board of the same model?
MiguelPromethean Technical Support