Software Solutions
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    • #1697
      yhkim1219yhkim1219
      Participant

      Hi,

      It seems one of my files got corrupted and I can’t seem to open it. It has around 2mb of stuff in it so i presume there is a way to recover it?

      Is there a set way or should I email the support staff along with the file?

      Thanks

    • #8651
      Anonymous
      Inactive

      Hello yhkim1219,

      Are you getting any error messages when attempting to open the file? 

      What are you seeing when you attempt to open this file that leads you to believe it is corrupt? 

      Is this happening with any other Flipcharts on that computer or just this one?

      Is the file saved on a local hard drive, network drive, or removable storage such as a flash drive?

      A screenshot of the issue would be helpful in this case.

      Thanks,
      Michael
      Promethean Support

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