My Command Tab in the Settings is not there. I only have the settings tab in there and do not have the Commands or Layout Tab in that section. I am not able to add or remove tools. All the other teachers in my school have it but I don’t and we aren’t able to figure out why.
This usually means that you are using the Personal edition of ActivInspire rather than the Professional.
If you have your Promethean ActivInspire activation key (starting with 0015 or 0016), you can open ActivInspire and click on Help>About>Register to enter these details. Once the terms and conditions are accepted you will be able to upgrade your version of ActivInspire to the Professional edition.